FAQ

Our list of frequently asked questions should help you find out what you need to know.
If your query is not answered below, please get in touch via our Contact page.

1.ROOMS/FACILITIES

What time is check-in/check out?
Check in time at 2:00pm and Check out time at 12:00 noon. Please contact our receptionist if you need to arrange for a later check out.
Do you allow smoking on property? In the rooms?
Smoking is not allowed inside guest room. Smokers are only allowed to smoke in the pubic area and the balcony.
Do you offer room service?
Yes, we have daily room service.
Do you have a fitness center?
No, we do not have a fitness center at the hotel.
What are the hours of the restaurant?
Our restaurant opens at 7:00am – 10:00pm.
Do you have onsite parking?
Yes, we have an onsite parking.
What amenities do your guestrooms have?
All standard quest rooms come equipped with the following:
・Outdoor Hammock and relaxing chairs
・TVs with 90 satellite channels
・Complimentary wireless internet access
・Air conditioning
・Security box
・Mini bar
・Hairdryer
・Writing desk
・Reading chair
・Complimentary two bottles of water
Do you have high-speed wired and/or wireless Internet access available?
Yes, free Wi-Fi in all rooms. Also Wi-Fi service 24 hours in hotel main building computer. 7:00am-10:00pm at CoSMO (Free of charge).
Do you have a swimming pool?
Yes, we have a swimming pool on the garden. Opens daily from 7:00am-9:00pm.
Do you have a spa?
Yes, SAMATA Spa. Check the Spa menu for Spa information in your booklet. Please contact our receptionist to book an appointment, our spa service starting from 9:00am-10:00pm(Last booking time at 8:30pm).
Do you have onsite laundry?
Yes, we have a laundry service. Items received before 10:00am will be returned to you at the same day. Laundry bags and list of prices are located inside your wardrobe.

2.TRASPORTATION/DIRECTIONS

How do I get to the hotel?
Please see our Location page.
What do you offer free shuttle service from the airport?
We do not provide free shuttle service from the airport, however Tuk Tuk and car is available for airport transfers and pickups. Please contact our receptionist for assistance.
How far away is the airport from the hotel?
The hotel is approximately 21 minutes by car from Phnom Penh International Airport (Cambodia). See access information here.

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